Returns & Refunds
Read our return and refund policy below to understand how we process returns for our products.
Health & Safety Guarantee
This policy is in place to protect the health and safety of all our customers, as we cannot guarantee the purity or safety of a product once it has left our control.
How to Return
14-Day Return Window
You have 14 days from the date of delivery to initiate a return for unopened products.
Initiate Return
Email our customer support team with your order number and reason for return to get approved.
Ship Products Back
Once approved, we'll provide instructions for the return process.
Inspection & Refund
Once we receive your return, we'll inspect it and process your refund within 5-10 business days.
Return Conditions
Unopened & Unused
Products must be in their original, unopened condition with the seal fully intact.
Health & Safety Policy
Due to the nature of our products, all sales are final once the seal has been broken or removed.
Proof of Purchase
You'll need your original order confirmation or receipt to process the return.
Damaged Items
Contact us within 48 hours of delivery with photos if your order arrives damaged or incorrect.
Frequently Asked Questions
What is your return policy?
We accept returns for unopened and unused products with the original seal fully intact within 14 days of delivery. Due to the nature of our products, all sales are final once the seal is broken.
Can I return opened or used products?
No. To protect the health and safety of all our customers, we cannot guarantee the purity or safety of a product once it has left our control. Products with a broken or tampered seal, or that show signs of use, are non-returnable.
How do I request a return?
Email us at info@revivalglow.com with your order number and reason for return. Once approved, we'll provide instructions for the return process.
How long does it take to process a refund?
Approved refunds will be processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
What if I received a damaged or incorrect product?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or refund at no extra cost to you.
Need Help with Your Return?
Our customer support team is here to make the returns process as smooth as possible.
Email: info@revivalglow.com
Monday - Friday, 9am - 6pm EST