Returns & Refunds
We stand behind our products. If you're not satisfied for any reason, we're here to help with our simple return process.
30-Day Money-Back Guarantee
We're confident you'll love Revival Glow products. If you don't, we'll refund your purchase in full, no questions asked.
How to Return
30-Day Return Window
You have 30 days from the date of purchase to initiate a return for any reason.
Initiate Return
Contact our customer support team with your order number to start the return process.
Ship Products Back
We'll provide you with a prepaid shipping label to send the items back to us.
Inspection & Refund
Once we receive your return, we'll inspect it and process your refund within 5-7 business days.
Return Conditions
Unopened & Unused
Products must be in their original, unopened condition with all packaging intact.
Product Condition
While we accept returns for opened products if unsatisfied, unused items qualify for full refunds.
Proof of Purchase
You'll need your original order confirmation or receipt to process the return.
No Resale Products
Products purchased during final sales, clearance, or closeout events are non-returnable.
Frequently Asked Questions
What's your return policy?
We offer a hassle-free 30-day money-back guarantee. If you're not completely satisfied with your Revival Glow products, we'll refund your purchase. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Can I return opened or used products?
Yes, we accept returns of opened or used products within 30 days if you're not satisfied. However, unopened products in original condition will receive a full refund including shipping.
How do I request a return?
Email our customer support team at returns@revivalglow.com with your order number. We'll provide you with a prepaid return shipping label and instructions for sending your products back.
How long does it take to process a refund?
Once we receive your returned items and inspect them, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Do you accept exchanges?
Yes! You can exchange products for a different size, scent, or product within 30 days. Contact our support team to arrange an exchange.
What if I received a damaged or defective product?
We're committed to quality. If you receive a damaged or defective product, contact us immediately with photos. We'll send a replacement right away, no questions asked.
Are there any non-returnable items?
Products purchased during final sales, clearance, or promotional closeouts are typically non-returnable. However, defective items are always covered under our guarantee.
Can I return items purchased on sale?
Yes, sale items can be returned within 30 days for a refund of the sale price you paid. Regular-priced returns receive a refund of the full original price.
Need Help with Your Return?
Our customer support team is here to make the returns process as smooth as possible.